Customer Success Manager - Enterprise West (Vancouver Hybrid)

Boomi

3d•$142,000 - $178,000•Hybrid

About The Position

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. The Customer Success Manager will drive customer success across your assigned portfolio by maximizing retention and identifying growth opportunities. You will manage the post-sales customer experience, partnering with Product, Services, and Support teams to ensure customers realize value. By understanding customer needs and advocating internally, you will help remove barriers to adoption while identifying opportunities to expand use of the product portfolio. This is a hybrid role based in our Vancouver office, with in-office days Tuesday, Wednesday and Thursday.

Requirements

5+ years of experience working as either Customer Success, Architect, Engineer or Consulting role with Account management focus
Experience with Commercial IT organizations
Ability to address topics such as business value and total cost of ownership, etc.
Demonstrated ability to successfully handle solution and services scoping to define a Statement of Work
Experience in collaborating with Systems Integrators Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences

Nice To Haves

Experience with cloud and application integration and B2B integration
Excellent business, analytical, problem solving and communication skills (written and verbal)
Proven ability to meet and exceed retention targets

Responsibilities

Maximize retention and identify growth opportunities with your account portfolio
Manage the overall post-sales account success (technical, commercial) with the support of the Boomi teams (Product, Services, Support)
Understanding of customer requirements and drive internally (enhancements, fixes) to accelerate and remove barriers to customer adoption and growth
Identify opportunities for expansion associated with their adoption of the Boomi product portfolio and collaborate with internal stakeholders (account, product teams)
Partner with our subscription sales makers during the sales cycle on the value of the Boomi Professional Services as part of the Success Assurance program

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