Enterprise Customer Success Manager

Leap Tools

1d • Remote

About The Position

At Leap Tools, we are building the world's most advanced solutions for the
interior décor industry. With customers in 80+ countries, our clientele includes
Fortune 500 companies such as Home Depot, local retailers such as Alexanian's,
and everything in between. We have been recognized as one of the fastest-growing
tech companies by Deloitte for multiple years in a row, and we are looking for
ambitious challenge-seekers to fuel our momentum and help us create an iconic
global tech company.

Our technology lets you preview products in your own room before you buy them.
Imagine you want to redesign your home and have been searching for new tiles for
your kitchen, or a new rug for your living room. You definitely want to make
sure it will look good in your space. We enable you to do that through our
proprietary cutting-edge technology, presented in an extraordinarily simple and
accessible way. Try our rug demo now! Simply upload a picture of your room using
your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo4r [https://www.roomvo.com/rugdemo4r]

You take pride in exceeding expectations. You uncover needs by listening closely
and asking perceptive questions. You also love technology. Your peers are
impressed by your technical knowledge and know-how, which allows you to become
their trusted advisor. You are not afraid to convince someone to change their
mind and you recognize when you need to change yours. You are excited to take on
new challenges and be part of something small that is growing into something
big. Second language fluency is an asset.

We hire humans, not job descriptions. You should apply even if this role and
salary range don't align with your experience. We’re happy to create unique
roles and compensation for the right talent.

Requirements

• You have at least 3 years of experience in a Customer Success or Account Management role
• You have direct experience working with Enterprise customers and managing a book of business
• You can quickly learn and prioritize technically complex processes and tasks
• You are professional and comfortable engaging C-suite executives
• You can manage tight deadlines (but you can control much of your own schedule)
• You are comfortable in the Google Workspace (including using spreadsheets and Google Docs), and with Salesforce
• You have clear communication skills, both written and verbal

Nice To Haves

• Experience in a SaaS a plus
• Bonus asset:  Fluency in a second language

Responsibilities

• Manage the customer life cycle for our largest customers
• Be responsible for key metrics such as Customer Health, Retention, and Expansion
• Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals
• Engage as a mentor across the wider Customer Success team
• Serve as a key voice of our Enterprise customers to our internal teams - including Product, Sales, and Leadership - and partner with other internal teams to drive best-in-class customer experiences
• Maintain impeccable records in our Customer Success software
• Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensuring full potential of service is realized
• Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers

Benefits

• We're a remote-first company that encourages our employees to work from where they're most productive.
• We work in tight-knit teams to cultivate an ownership mentality.
• We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
• We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
• Work anywhere in the world for up to 3 months!
• We value families, by offering a parental leave program
• We offer a work-from-home stipend
• Your birthday (and our company's birthday) is a day off!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed