Customer Success Manager, Aviation Robotics

Dexterity • Redwood City, CA

26d • $135,000 - $165,000

About The Position

We are seeking a Customer Success Manager, Aviation Robotics to support the execution, documentation, and customer delivery of robotics programs within the aviation domain in this role, you will be customer-facing and manage customers’ expectations. You will partner closely with engineering, product, and GTM to manage program timelines, documentation, and deployment activities. You will help translate technical work into clear program plans and customer updates while ensuring alignment with internal standards and customer requirements.

Requirements

• 3–5+ years of experience in program or project management within robotics, aerospace, or other complex technology environments
• Bachelor’s degree in Engineering, Statistics, or a related technical field
• Strong written and verbal communication skills, including experience contributing to technical or customer-facing documentation
• Self-driven, and highly independent
• Experience supporting programs involving hardware, software, and real-world deployments

Nice To Haves

• Technical background or hands-on experience with hardware or robotics systems
• Experience working in regulated or safety-critical environments
• Proven statistical analysis experience to solve product solutions creatively

Responsibilities

• Support customer communications by providing clear updates on program milestones, risks, and timelines
• Help manage customer expectations in partnership with the product lead
• Translate technical challenges into understandable updates for non-technical stakeholders
• Author, contribute to and organize program documentation such as Project Plans, Risk Management Plans, Concepts of Operations, and solution design documentation, among others
• Ensure documentation is accurate, complete, and delivered on time
• Support alignment of program deliverables with customer requirements and applicable aviation safety and compliance standards
• Support the building of compliance lists and definitions in the new field of AI-robotics for the aviation industry
• Organize and meaningfully contribute to the writing of Statement of Work (SOW) documents and other contractual documents
• Coordinate execution activities across engineering, product, and operations teams
• Drive the deployment of robotic and other systems at customer sites, including airports and aviation hub facilities
• Assist with customer transition activities, including documentation, training coordination, and handoff support
• Participate in on-site surveys to gather environmental, operational, and technical requirements
• Document site-specific constraints and incorporate findings into program plans
• Domestic and international travel as required (20%)
• Partner with engineering, product, supply chain, operations, and legal teams to keep programs on track
• Track dependencies, risks, and action items and escalate issues as needed
• Help maintain program schedules and status reporting

Benefits

• Comprehensive medical, dental, vision, equity package, and flexible PTO included.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees