Customer Success Leader - Absence

ComPsych Corporation

1d•Remote

About The Position

ComPsych is a worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, the company has combined technology with human expertise to help individuals and organizations thrive, offering GuidanceResources and AbsenceResources solutions to over 75,000 customers globally. The Customer Success Leader is responsible for leading a team of Account Managers to ensure strong customer relationships, program performance, and long-term retention across a diverse book of absence administration accounts. This role is critical in developing the team’s consultative skills, driving customer engagement, and positioning ComPsych as a strategic partner. The leader will collaborate with their team to ensure customers understand the value of absence programs, proactively address concerns, and identify growth opportunities, operating at the intersection of team leadership, customer strategy, and absence expertise with a focus on execution, accountability, and continuous improvement.

Requirements

5+ years’ demonstrated experience managing or mentoring a team in customer support and relationship management
Bachelor’s degree required
Excellent communication, presentation, and relationship management skills
Strong critical thinking, organizational skills, and attention to detail
Ability to manage competing priorities across team leadership and personal relationship ownership
Willingness and ability to travel as needed for partner and customer engagements
Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
Ability to be present on camera during work-related trainings, meetings, and/or events
Must be able to sit or stand at a desk for prolonged periods while working on a computer

Nice To Haves

advanced degree a plus
Partnership management experience preferred
Experience in absence management, employee benefits, or a related HR services field a plus

Responsibilities

Responsible for leading, coaching, and developing a team of Account Managers; including setting goals, assessing performance, and driving professional growth
Drive retention and growth across the book of business by proactively managing risk and identifying expansion opportunities
Act as a leader sponsor in customer consultations, finalist meetings, and internal discussions
Support team members in navigating complex inquiries, escalated issues, and multi-stakeholder customer environments
Identify and implement process improvements that enhance service delivery, partner experience, and team efficiency
Partner cross-functionally with Operations, Compliance, Product, and Sales to resolve issues and advance program goals
Develop methods for improving customer success operational effectiveness and contribute to strategic planning
Travel as needed to support partner and customer engagements, including mandatory kickoff events and other key business initiatives
Perform other duties as assigned