Digital Customer Success & Reliability Leader - Americas

GE Vernova

1d • Remote

About The Position

At GE Vernova, the Americas Digital Customer Success & Reliability Leader is responsible for driving customer success and business growth across the post-sales customer lifecycle for Digital solutions. The position leads a team across the Americas, supporting customers through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and advocacy. This role impacts the team’s ability to achieve service, quality, and timeliness objectives, while operating within established policies and processes. The role requires strong operational judgment, leadership, and cross-functional collaboration to deliver customer outcomes and business results.

Requirements

• Bachelor’s degree from an accredited university or college, or equivalent knowledge and experience
• Candidates with a high school diploma / GED must have at least 12 years of relevant experience in Services and Digital Customer Reliability
• Minimum of 10 years of professional experience in the Services and Digital Customer Reliability segment
• Demonstrated experience in customer-facing, service-oriented, and digital reliability environments
• Candidates must be legally authorized to work in the country where the role is posted and to which they apply, without requiring current or future sponsorship

Nice To Haves

• Significant experience in the Power Generation industry, with a strong background in aftermarket and services-focused leadership roles
• Excellent oral and written communication skills
• Strong interpersonal, collaboration, and people leadership skills
• Demonstrated ability to analyze complex problems, develop practical solutions, and drive execution
• Proven track record of leading programs and projects across cross-functional teams
• Strong ability to plan, document, communicate, and execute strategic programs
• Solid project management skills with the ability to manage multiple priorities effectively

Responsibilities

• Deliver world-class predictive analytics and monitoring solutions by combining industry expertise, equipment knowledge, software capabilities, and strong customer relationship management
• Lead a small to medium-sized team of professionals across the Americas, driving customer outcomes, operational performance, and team development
• Influence functional strategy, including resource planning, execution priorities, and policy development within the area of responsibility
• Assess business challenges and recommend best practices to improve products, processes, and services
• Apply strong judgment to solve complex problems across operational, technical, product, engineering, and service environments
• Develop thoughtful, data-informed recommendations by evaluating information, asking the right questions, and engaging the appropriate stakeholders
• Identify and implement solutions outside of established approaches when needed to meet customer and business objectives
• Lead functional initiatives and projects, communicating complex concepts clearly and influencing cross-functional stakeholders
• Stay informed on industry trends and emerging customer needs to help shape continuous improvement and business performance

Benefits

• GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.
• Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
• GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs
• GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion.
• No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level