Customer Success Leader - Distribution

Augment•Chicago, IL

23d

About The Position

We are seeking an experienced, results-driven leader to partner with distributors across the country, ensuring a seamless integration of Augment with their existing systems and workflows. The Customer Success Leader will act as a trusted strategic advisor to distributor customers, overseeing integrations, optimizing AI adoption, and ensuring our platform drives maximum efficiency in their operations. This role requires a strong background in distribution operations, supply chain technology, and process automation, along with experience leading large-scale customer integrations.

Requirements

Proven track record of leading successful ERP or supply chain software integrations within distribution environments
Deep understanding of distribution operations, inventory management, order fulfillment, and process automation
Experience collaborating cross-functionally with engineering and product teams to improve customer-facing technology
Strong relationship-building skills, with the ability to influence C-level executives and operations leadership
Distribution / Supply Chain Experience (10+ years preferred)
ERP & Supply Chain Technology Integration Experience (5+ years)
Enterprise Customer Success & Adoption Strategy
Candidates must be located in the Chicago area and be willing to travel up to 50% of the time

Nice To Haves

Experience scaling AI or automation in distribution or logistics
Lean, Six Sigma, or operational improvement expertise
Background in both product and operations strategy

Responsibilities

Work directly with distributors to integrate Augment with their ERP systems, TMS platforms, and operational workflows
Guide distribution teams through the AI adoption process, ensuring a smooth transition and long-term success
Analyze distributor workflows and processes, identifying inefficiencies and opportunities for AI automation
Develop and execute integration playbooks to help distributors scale their use of Augment
Monitor customer success metrics, including platform adoption, efficiency gains, and overall satisfaction
Collaborate closely with engineering and product teams to refine integration processes based on real-time customer feedback
Lead training sessions and onboarding programs for distributor teams to maximize platform effectiveness
Serve as the main point of contact for distributor leadership, ensuring alignment on business goals and technology needs