Customer Success Intern

Apprenticely•Fayetteville, AR

3d•$15 - $15•Onsite

About The Position

As a Customer Success Specialist at Acres, you'll play a crucial role in helping clients leverage our map-based land intelligence platform to make informed decisions about America's largest asset. Reporting to the Customer Success Senior Manager, you'll serve as the primary advocate for our customers, ensuring they maximize the value of Acres' comprehensive land data and analytics capabilities. This role combines technical aptitude with strong relationship management skills to drive customer satisfaction, engagement, and growth. The ideal candidate brings 1-3 years of SaaS customer success experience, with agricultural industry knowledge being a significant plus. You'll thrive in our fast-paced, mission-driven environment where your ability to understand customer needs, provide solutions, and maintain data integrity will directly contribute to transforming how people interact with and understand land data. This position offers the opportunity to work at the intersection of technology and land intelligence while making a meaningful impact on how organizations access and utilize critical land information. Note: This position will begin as a full-time 3-month hourly position at a fixed rate of $15 per hour. After 3 months of successful performance, the role will transition to a full-time salaried role with competitive benefits, stock options, and a bonus structure.

Requirements

1-3 years of SaaS customer success experience
agricultural industry knowledge being a significant plus
ability to understand customer needs
provide solutions
maintain data integrity

Responsibilities

Onboarding and Training: Lead the onboarding process for new enterprise customers, which includes conducting welcome calls and providing comprehensive training to ensure a smooth transition and rapid adoption of our product.
Build and Maintain Customer Relationships: Serve as the primary point of contact for enterprise customers, ensuring their needs are met promptly and effectively by providing training, resources, and expert guidance.
Manage Customer Engagement and Support: Address and resolve enterprise customer issues and concerns efficiently through our support channels. Maintain and update CRM data to accurately measure and manage customer engagement and activity.
Performance Analysis: Prepare and present business reviews to enterprise customers, highlighting their usage, key achievements, and opportunities for further success.
Facilitate Customer Renewals and Growth: Manage the annual renewal process for enterprise customers and proactively identify opportunities to expand product usage and value within existing accounts. Collaborate with the sales team as needed to close expansion business and new business
Serve as a Customer Advocate: Champion the needs of our enterprise customers internally, ensuring their feedback and concerns are documented and considered in company decisions.
Feedback Collection: Proactively gather product feedback from enterprise customers to inform the product roadmap and improve customer experience.
Cross-functional Collaboration: Collaborate with internal teams, such as product and engineering, to troubleshoot problems and deliver effective solutions