Customer Success Intern

Vector Solutions • Cincinnati, OH

just now • Hybrid

About The Position

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.

Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.

As a Customer Success Intern, you will work closely with our Customer Success team to help ensure our clients receive maximum value from our products and services. This role is ideal for someone looking to gain hands-on experience in customer relationship management, support strategies, and client engagement.

Requirements

• Must be entering your senior year in Fall 2026, pursuing a Bachelor’s degree, preferably in Business, Marketing, Communications, or a related field.
• Can commit to a 10-week Summer Intern Program, May 26th- July 31st.
• Interest in working in Customer Success upon graduation
• Strong communication skills, both verbal and written, with a professional demeanor.
• Highly motivated self-starter with a passion for sales and technology.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work a hybrid schedule, requiring three in-office days per week at our Cincinnati office.
• Familiarity or willingness to learn lead prospecting tools such as Salesforce and Churn Zero

Responsibilities

• Support the onboarding process for new clients, helping them to get started with our products and services.
• Gather and analyze customer feedback to identify trends and areas for improvement.
• Help in creating and maintaining customer support documentation, FAQs, and training materials.
• Assist in organizing customer engagement initiatives such as webinars, newsletters, and surveys.
• Work with Sales, Marketing, and Product teams to ensure customer needs are met and their feedback is incorporated

Benefits

• Hands-on experience in sales within the SaaS education technology industry.
• Mentorship from experienced Customer Success professionals and opportunities for professional growth and development.
• Exposure to cutting-edge technology solutions and innovative customer strategy.
• Potential for future career advancement opportunities within the company.
• Friendly, open, and casual work environment
• Healthy work-life balance with flexible work arrangements
• Company social events
• Philanthropic opportunities

What This Job Offers

• Career Level: Intern