Client Success Intern

Redlist•Pleasant Grove, UT

3d•$17•Onsite

About The Position

We are looking for a Client Success Intern to work directly with our Senior Customer Success Managers and Onboarding Project Managers in a SaaS environment serving industrial customers. This is not a passive internship. You will be involved in real customer meetings, real account management workflows, and real execution work. As you demonstrate capability, you will gradually take ownership of your own Tier 3 customer accounts. This role is ideal for a student who is organized, comfortable interacting with professionals, and interested in learning how SaaS companies support long-term customer relationships in industrial environments. About Redlist Redlist is a SaaS company focused on helping industrial teams operate more reliably. Our software supports facilities that work with large, complex equipment by improving maintenance execution, reliability, and operational visibility. We partner closely with our customers to help them reduce downtime, protect institutional knowledge, and get the most value out of their equipment and their teams. Our culture is built around a clear set of values that guide how we work with each other and how we show up for our customers: We Are Spartan No task is beneath anyone. When something needs to be done, we step in and do it together. We take ownership, support one another, and move forward as a unified team. We Are Faithful We believe in continuous improvement. Growth mindset matters here - for our customers, our product, and ourselves. We Make Impact We build solutions that matter. Everything we do is focused on delivering real, measurable value to the people who rely on our software. We Are Doers We show up. We follow through. We earn trust by delivering consistently - rain or shine.

Requirements

Strong organization and follow-through
Clear, professional communication skills
Comfort interacting with customers and internal teams
Ability to learn software systems quickly
Interest in SaaS, industrial operations, or customer success

Nice To Haves

Preferred fields of study: Business Administration, Business Management, Operations Management, Supply Chain, Industrial or Mechanical Engineering, Agricultural Engineering, Agriculture, or related programs connected to industrial operations or customer-facing business roles.

Responsibilities

Shadow Senior CSMs and Onboarding Project Managers in customer meetings
Capture action items from meetings and ensure they are completed
Work directly with our Technical Support team to resolve customer needs
Manage and track customer activity inside: ClientSuccess (customer management system) GuideCX (project management system) Microsoft tools
Meet regularly with the CX team to identify improvements to internal systems and processes
As you grow in the role, begin managing Tier 3 customer accounts independently, including: Leading review meetings High-level troubleshooting Supporting renewal processing