Customer Success Intern

Teamworks

1d

About The Position

Teamworks is the operating system for elite sports — and this summer, we're looking for a Customer Success Intern to play a meaningful role in one of the most critical product rollouts of the year. You'll work directly alongside our Collegiate Customer Success team to support the rollout of Teamworks User Management, helping ensure that athletic programs across the country are fully configured, accurately set up, and ready to hit the ground running when return-to-play season arrives. This isn't a "watch and learn" internship — you'll own real work that directly impacts our customers' ability to use every integration Teamworks offers. If you're detail-oriented, thrive in a fast-paced environment, and know firsthand what it means to be a Teamworks user, we want to hear from you.

Requirements

• Currently enrolled in an educational program or a recent graduate
• Current familiarity with Teamworks —experience as a student athlete or staff member who has used the platform firsthand
• Proven attention to detail when working with data — you catch errors others miss and take accuracy seriously
• Strong organizational skills with the ability to manage multiple accounts and workstreams simultaneously
• Demonstrated ability to collaborate with teammates and take direction well, while also showing initiative when given ownership of a task
• Clear and professional written and verbal communication skills

Nice To Haves

• Background in a collegiate or professional athletic department, whether as a student athlete or in an operations/administrative role
• Experience with data entry, account management, or operations workflows
• Interest in building a career in customer success, sports technology, or athletic operations

Responsibilities

• Partner with Customer Success Managers to coordinate profile matching, configure accounts, resolve account discrepancies, and unblock customers ahead of their Teamworks User Management activation windows
• Own the data reconciliation process for assigned Teamworks User Management accounts in collaboration with Customer Success Managers, ensuring data is accurate and consistent across all Teamworks products and integrations
• Audit account data at scale across the collegiate customer portfolio, flagging data quality issues that could impact integration access or product functionality
• Support change management efforts by helping customers understand and prepare for the transition to Teamworks User Management through clear, professional communication
• Contribute to return-to-play preparation initiatives throughout spring and summer 2026, taking on increased ownership of tasks as your familiarity with the product suite grows
• Document findings, process patterns, and account notes to help the Customer Success team operate efficiently during the busiest stretch of the sports calendar

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed