Client Success Intern

Progyny, Inc. • New York, NY

7d

About The Position

Thank you for considering Progyny! Progyny is seeking a Client Success Intern to support the continued growth and operational efficiency of the Client Success team. This role will provide additional capacity for key initiatives and day-to-day operational support, enabling Client Success Managers (CSMs) to focus on strategic, high-impact work. The intern will gain hands-on experience in client operations, analytics, and cross-functional collaboration while contributing meaningfully to ongoing Client Success initiatives. Progyny’s internship program begins June 2nd, 2026 and culminates with a presentation to senior leadership.

Requirements

• Currently pursuing a bachelor’s degree in business, operations, analytics, healthcare administration, or a related field
• Strong organizational skills with attention to detail
• Ability to analyze data and synthesize insights
• Clear written and verbal communication skills
• Interest in client success, operations, or healthcare technology
• Proficiency with Google Workspace and/or Microsoft Office tools
• This is a paid internship, please submit your resume and cover letter when applying.
• Please note: This is not a digital nomad or remote international position; candidates must be based in the United States.
• Progyny is unable to provide visa sponsorship for this position.
• Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

Responsibilities

• Assist with administrative and tactical responsibilities including data entry, client communications, and maintaining client records.
• Support the execution of operational processes that improve team workflows and performance.
• Contribute to ongoing Client Success projects such as client satisfaction surveys, onboarding guides, and process improvements.
• Support client-facing initiatives including webinars, communications, and other engagement activities as needed.
• Help collect, organize, and analyze client data to identify trends, opportunities, and areas for improvement.
• Support reporting efforts that inform Client Success strategies and decision-making.
• Partner with Client Success team members to enhance and develop internal content within Spekit, Progyny’s knowledge management platform.
• Help ensure documentation remains accurate, accessible, and aligned with evolving team needs.

What This Job Offers

• Career Level: Intern