Client Success Manager

PerformLine • Morristown, NJ

6d • $70,000 - $98,000 • Hybrid

About The Position

PerformLine is looking for a Client Success Manager to join the team, servicing Enterprise customers. After you’re fully ramped up, you can expect to manage the ins and outs of a client's book of business, working alongside a Relationship Manager and closely with internal groups like product and technology.

Requirements

• Client-focused mindset with the ability to think strategically and collaborate internally
• Hands-on experience with client interaction in a B2B space
• Confident in ability to learn new technologies quickly and completely
• Experience with and comfortable exploring ways to use AI to help create efficiency and positive outcomes
• Organized, detail-oriented, and an expert at multitasking
• Energetic, engaging personality
• Self-motivated team player who is comfortable in a fast-paced environment
• Positive can-do attitude with the ability to thrive amidst ambiguity as needed
• Default to thoughtful, humble, empathetic, respectful, and calm communication

Responsibilities

• Be the voice of the client
• Address program questions and respond to product and feature change requests
• Provide support and training of our PerformLine platform
• Schedule, estimate, and provide status reports
• Manage a full book of business
• Develop a fast rapport with customers to set clear expectations and maintain customer satisfaction and engagement
• Maintain regular interactions with customers via phone, email, and in person
• Help clients launch new products and be a strategic partner in gathering feedback to help inform the future road map
• Analyze program performance metrics and make optimization recommendations to ensure compliance management objectives are met
• Review assets across all PerformLine channels to ensure appropriate rule creation, application and scoring
• Proactive outreach to customers to ensure programs are running properly on an ongoing basis
• Identify, work, and partner with the RM team to close up-sell and cross-sell opportunities and secure multi-year renewals

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed