Coordinator, Client Success

iHeartMedia • Atlanta, GA

6d • $19 - $24

About The Position

iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone. Only one company in America has the #1 position in everything audio: iHeartMedia! We’re seeking an experienced Client Success Coordinator to be part of a team that strives to be the best account services and partnership management team in the business. The ideal candidate is detail-oriented, collaborative, and thrives in a fast-paced environment.

Requirements

• Multiple years experience in Event Activation Project Management or Client Relationship experience
• Media/agency industry experience preferred
• Exposure to an operational role across sales, marketing, operations, finance, or other industry
• Experience with Microsoft Office, including Word, Excel, PowerPoint and SharePoint
• Embraces a solution-oriented approach
• Strong project and portfolio management skills
• Strong analytics skills
• Travel required approximately 20% of the time
• Respect for others and a strong belief that others should do this in return
• Full proficiency and understanding of job function
• Open communication with colleagues and direct reports that encourages collaboration and team consensus
• Strong problem solving skills
• Efficiency with independent work under minimal guidance
• Commitment to process improvement for overall team effectiveness
• Professional communication that stresses diplomacy, empathy and patience

Responsibilities

• Day-to-day support for a team focused on best-in-class brand activation for assigned accounts that brings cross platform media campaigns and national event partnerships to life
• Support campaigns with a detail-oriented project management approach to keep cross platform deliverables aligned across iHeartMedia talent components, on-site experiential, auto/video content, promotions, and more
• Traffic assets and gather proof of performance for assigned campaigns
• Update weekly account notes and final P&L in Salesforce
• Contribute to regular reporting on campaign wins and learnings for custom deals to drive renewals and new business
• Support tracking of P&L of assigned partnerships and join monthly reviews with senior management
• Assist with timelines, asset trackers, internal communications, weekly client status calls, delivery trackers and campaign recap materials
• Constant focus on client success through launch and execution
• Contribute to comprehensive wrap up report that provides informed internal recaps on performance and learnings for the senior account team

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed