Customer Success Intern (Summer 2026)

Okta • Chicago, IL

4d • Onsite

About The Position

Okta’s Customer Success Team is responsible for complementing Okta’s innovations, standard methodologies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers.
The Okta Customer Success (CS) Intern will be involved in all stages of customer’s value realization that consists of customer onboarding, learning & deployment, user readiness, product adoption and growth, renewal and customer advocacy. You will get hands-on experience in understanding how a Customer Success professional strategically partners with customers to ensure they rapidly achieve business value and maximize their business outcomes with Okta.. You will have the opportunity to gain experience in the following areas:
Business:
Customer’s journey from not yet deployed or partially deployed, to fully deployed
Customer Success concepts such as recurring revenue, license activation & adoption, subscription management, return on investment, business value assessment and success planning.
Technical:
Knowledge of Identity Access Management, Identity Governance and Privileged Access
Understand Cybersecurity, Zero Trust and Least Privilege concepts
Opportunity to become Okta Professional Certified - our most basic and fundamental certification demonstrating mastery of Okta’s core technology
Use and application of AI for innovation and best practices in Customer Success
Functional:
Proficiency in business communication (includes written and verbal)
Develop presentation skills to upper management, external customers and executives
Ability to communicate technical concepts in a consumable, clear and concise manner
Collaborate with cross-functional teams in Okta and orchestrate the action to drive adoption, best practices and measurable business outcomes.

Requirements

• Currently pursuing a Bachelor's degree with plans to graduate in December 2026 or Spring 2027.
• A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges.
• Ability to intern for 12 weeks.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects simultaneously, perform customer research, generate reports and analyze data.
• Analytically and problem-solving minded, detail and results oriented, and a quick learner.
• Willingness to present in front of others and give presentations.
• Passionate for a career in Digital, SaaS / Cloud technology that requires technical acumen.

Responsibilities

• Learn to communicate the business value of Okta’s products and solutions through demonstrations, presentations and storytelling.
• Observe, listen and shadow Customer Success Managers to build knowledge of customer stories, onboarding plans, success plans, competitive landscape and IAM best practices to support business outcomes while helping to advocate on behalf of customers and assist in problem solving
• Learn the Scale Customer Success motion and playbook
• Work and collaborate with cross-functional teams such as Sales, Sales-Engineering, Renewals, Marketing and Customer Advocacy.

Benefits

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta
• Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs.

What This Job Offers

• Career Level: Intern
• Number of Employees: 5,001-10,000 employees