Summer 2026 - Technical Customer Success Intern

SAS • Cary, NC

3d • $15 - $30 • Hybrid

About The Position

Nice to meet you!
We’re the leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.
If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.
What you’ll do
Looking for that internship? The game-changing one that’ll help you learn, grow, and chart your path forward? You’ll find it at SAS. Our interns aren’t coffee runners – they do real, meaningful work. Our award-winning internship program is focused on development, culture, and community. We’ll help you grow professionally, find (or further) your passion, and make memorable connections that last beyond the summer.
The Customer Success team is responsible for establishing and building broad relationships with SAS customers to adopt and expand usage of their SAS software and solutions, to identify new opportunities, to foster referenceable relationships with SAS customers, and to engage with other SAS resources to bring the necessary domain and SAS expertise to assist with existing SAS implementations and identify new sales opportunities. The team is also responsible for securing renewals.
As an intern, you might:
Assist with communications to support the customer success team. This may include drafting correspondence for internal communications.
Assist in the ongoing maintenance of our customer tracking tools like Gainsight, Orion, and SharePoint. This includes reviewing content with content owners to appropriately archive and/or have the content updated to keep it relevant for Customer Success Managers and Renewals Specialists who leverage this content.
Participate in team meetings and assist with the development and tracking of action plans.
Gain exposure to a wide range of industries, including Government (state, local, and education), Financial Services (banking and insurance), Healthcare, Life Sciences, and a variety of Commercial sectors such as Energy, Entertainment, Retail, Manufacturing, and more.

Requirements

• You’re an undergraduate college student enrolled in an accredited program, not graduating prior to December 2026.
• Currently pursuing undergraduate degree studying Business Information Technology, MIS, Sales support in Tech Software, or related field.
• Good written and oral communications skills, working knowledge of Microsoft Word and Microsoft Excel
• Demonstrated ability to stay organized, communicate confidently, and show genuine curiosity about customer needs, particularly understanding why customers choose SAS and how our solutions support their business goals and use cases. Must be eager to learn from real‑world business scenarios and apply insights in a fast‑evolving environment.
• Leadership abilities. Your past experiences demonstrate you’ll take initiative and go above and beyond the call of duty.
• You’re interested in the future of analytics and embrace technology.
• You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do.

Nice To Haves

• Knowledge of or the ability to learn new tools/software that support our customer success organization.
• Academic or work experience with SAS, Python or programming in a third or fourth generation language

Responsibilities

• Assist with communications to support the customer success team. This may include drafting correspondence for internal communications.
• Assist in the ongoing maintenance of our customer tracking tools like Gainsight, Orion, and SharePoint. This includes reviewing content with content owners to appropriately archive and/or have the content updated to keep it relevant for Customer Success Managers and Renewals Specialists who leverage this content.
• Participate in team meetings and assist with the development and tracking of action plans.
• Gain exposure to a wide range of industries, including Government (state, local, and education), Financial Services (banking and insurance), Healthcare, Life Sciences, and a variety of Commercial sectors such as Energy, Entertainment, Retail, Manufacturing, and more.

Benefits

• Work with (and learn from) the best. As a SAS intern, you’ll get face time with our top executives!
• Free SAS programming training and certification.
• At SAS, flexible work is the norm. Want to work remotely? That’s cool. Prefer a hybrid mix of sweatpants and in-person collaboration? That’s great, too.
• We work hard, but we like to play hard, too. Enjoy hackathons, social events and other opportunities to connect + engage.
• Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you stay healthy and productive. This includes an on-site and remote Work/Life Center staffed by master’s level social workers and an Employee Assistance Program.

What This Job Offers

• Career Level: Intern
• Number of Employees: 5,001-10,000 employees