Customer Success Engineer

Bask Health

1d • Remote

About The Position

Reporting to the Customer Success & Engineering, the Customer Success Engineer's responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Bask customers get the most out of the platform. To be successful in this role, you must be an excellent communicator who's able to earn our customers' trust and understand technical problems quickly. You will also ideally have a background in web development and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with weekend on-call work based on a rota system. Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.

Requirements

• You understand modern web architecture, frontend frameworks like Next.js and React, cloud technologies, serverless computing and DNS.
• You comprehend how metered usage and subscriptions work in a complex SaaS product.
• You enjoy engineering solutions to resolve root causes of recurring problems.
• You are experienced with incident management and procedural communication.
• You possess exceptional communication skills.
• You have an inquisitive mind and lead by example.
• You are comfortable working with a fully remote, globally distributed team.
• You have a passion to deliver a customer experience second to none.
• Availability to work within a weekend on-call rota.

Nice To Haves

• Prefer to work a Saturday to Wednesday or Wednesday to Sunday schedule.
• Have experience with SAAS and a good understanding of telehealth and e-commerce.
• Work with monorepos and/or custom, complex CI/CD pipelines.

Responsibilities

• Solving interesting cases for Bask customers.
• Troubleshooting customer issues alongside our engineering team.
• Working with other Bask teams to provide advice and assistance, both internally and externally.
• Developing and improving internal tools alongside engineering.
• Specializing in a few product areas and owning that within the team.
• Improving existing, and identifying new, internal documentation, processes and policies.
• Assisting Customer Success Managers with Enterprise requests.

Benefits

• Great compensation package and stock options.
• Culture Focused. We prioritize building a high-performance culture of top talent. At Bask, you'll work with a team of smart, motivated and happy people who like to have fun.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Unlimited PTO. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it.
• Remote Friendly - Work with teammates from different time zones across the globe.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed