Customer Success Engineer

Forescout Technologies Inc.

4d

About The Position

Every day cyberattacks threaten to disrupt hospitals, power grids, financial systems, and the infrastructure we all depend on. At Forescout, we build the defenses that keep civilization running smoothly in an increasingly connected world.
For more than 25 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. From power grids and healthcare systems to financial networks and transportation hubs, Forescout protects the critical infrastructure of our modern world.
The Customer Success Engineer (CSE) is a highly technical, trusted advisor responsible for driving adoption and measurable value for Mid-Market customers. In this role, you will guide customers in executing their use cases and achieving business outcomes with the Forescout platform.
You will collaborate cross-functionally with Sales, Customer Success Managers (CSMs), Product, Support/Engineering, Marketing, and Partners, and engage confidently with both technical and executive stakeholders to connect technical capabilities to business impact.
This is a scale-first, overlay technical success role, designed to maximize impact across the Mid-Market segment through structured, programmatic motions rather than named account ownership. Success in this role requires strong technical acumen, excellent communication skills, and a passion for customer outcomes.

Requirements

• 5+ years in pre/post-sales customer roles (Sales/Engineer, Customer Success, TAM, PS, Solutions/Delivery Engineering) with an engineering-first approach and strong empathy for customer outcomes.
• Proven ability to support large, complex enterprise customers by combining hands-on technical execution with executive-level value alignment and communication.
• Strong ability to diagnose technical health and articulate risk without owning implementation.
• Passion for cybersecurity solutions and enthusiasm for hands-on work and customer engagement.
• Experience delivering outcomes in asset intelligence, visibility, compliance, and security across IT, OT, IoT, IoMT, and XIoT environments.
• Excellent communication and relationship skills; you listen to understand, then lead the conversation with clarity and credibility with the ability to take business outcomes and develop technical use cases to support them.
• Demonstrated success creating and delivering enablement material (docs, runbooks, workshops) that elevate both customers & internal teams.
• Background in one or more of these areas; cyber security, networking, or infrastructure software
• Comfortable operating in high-volume, fast-moving environments with shifting priorities.
• Excellent problem-solving, organizational, and relationship management skills.
• Willingness to travel up to 20% (customer onsite, events, team summits).

Responsibilities

• Serve as a trusted strategic and technical advisor for Mid-Market customers across all phases of the customer lifecycle, accelerating enablement, orchestrating activities that accelerate adoption, mitigate risk, and value realization.
• Operate in scaled, programmatic engagement models, supporting multiple customers simultaneously through defined motions rather than a fixed portfolio.
• Provide technical leadership and guidance across a rotating portfolio of enterprise customers, engaging based on active needs, escalations, and priority use cases
• Act as the primary technical authority for platform expertise, architecture direction, and solution best practices for customers and internal teams.
• Guide multiple customers through deployment, configuration, integration, and optimization of Forescout solutions to ensure successful adoption and outcomes.
• Proactively identify opportunities to increase product usage & value, address technical challenges, and mitigate risks to customer satisfaction and retention
• Prioritize time and effort based on risk signals, renewal windows, and business impact - not account assignment.
• Proactively identify, develop, and inspire new use cases across asset intelligence, visibility, compliance, and security for IT, OT, IoT, IoMT, and XIoT environments.
• Provide advisory-level technical guidance that helps customers realize value while positioning the benefits of Premium Support services.
• Diagnose complex technical challenges, driving resolution in partnership with Support and R&D and mitigate risks impacting customer satisfaction and retention.
• Deliver technical enablement sessions, documentation, and operational resources for customers and internal Customer Success teams.
• Present Forescout’s value proposition, platform strategy, and product roadmap to audiences ranging from engineers to executive stakeholders.
• Provide architecture and integration best practices for enterprise environments; contribute runbooks and documentation customers can operationalize.
• Maintain expertise in discovery, classification, policy enforcement, and risk management across diverse network environments.
• Achieve and maintain FSCA and FSCE certifications and stay current on the Forescout 4D Platform and related technologies through ongoing training.

Benefits

• Competitive compensation and benefits–we cover 88% of employee and dependents’ health care premiums, 100% company paid employee life and disability insurance premiums, 401K match, generous FTO policy (U.S. only), option to purchase voluntary life, accident and critical illness insurance, employee assistance program, maternity and parental bonding leave with supplemental pay and much more
• Collaborative and innovative environment –make an impact on worldwide security while working on the hottest technology
• Leadership that supports and encourages professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed