Customer Success Engineer

BackOps-AI•New York, NY

2h•Hybrid

About The Position

We’re looking for a Customer Success Engineer who loves connecting dots between customers, data, and product. You’ll be the bridge between our customers and engineering team, helping shape what we build next while driving adoption and growth within some of the most forward-thinking companies in logistics and supply chain. You’ll lead weekly syncs with customers, surface insights that guide product priorities, and identify ways our platform can automate more of their operations. This role blends relationship management, technical understanding, and a sharp eye for opportunities, perfect for someone who wants to have both customer and product impact.

Requirements

3–5 years in a customer-facing and technical role (Technical Account Manager, Solutions Engineer, or Implementation Manager).
Strong organizational skills with an obsession for follow-through.
Ability to explain technical details to non-technical audiences.
Experience working cross-functionally with engineering and product teams.
A proactive mindset — you don’t wait to be told what’s broken, you find and fix it.
Startup DNA: adaptable, curious, and ready to own outcomes.

Nice To Haves

Experience in logistics, supply chain, or automation technology.
Background in SaaS, integrations, or data-heavy products.

Responsibilities

Own the relationship with a portfolio of customers from onboarding to growth.
Run weekly or bi-weekly meetings to track performance, gather feedback, and plan new automations.
Translate customer feedback into product requests and partner closely with engineering to deliver solutions.
Understand each customer’s workflow deeply enough to make smart recommendations that save time and money.
Spot expansion opportunities and work with sales leadership to grow each account.
Keep projects organized, track requests, and ensure nothing falls through the cracks.
Serve as the internal advocate for your customers — driving visibility, action, and impact.