Customer Success Engineer

Orca Security•Raleigh, NC

12d

About The Position

As a Customer Success Engineer for Strategic Accounts , you’ll be the technical quarterback for Orca’s largest and most complex customers. You’ll partner closely with executives, architects, and security teams to ensure they unlock the full value of the Orca Platform, driving adoption, expanding use cases, and shaping long-term cloud security strategies. You’ll combine deep technical expertise with strategic relationship management , serving as the bridge between our customers and Orca’s product, engineering, and go-to-market teams. From on-site visits to executive workshops, you’ll ensure customers achieve measurable outcomes and see Orca as a critical part of their cloud security transformation.

Requirements

5+ years in customer-facing technical roles (CSE, TAM, Solutions Architect, or DevOps/Security Engineer).
Proven experience with enterprise cloud environments (AWS, Azure, GCP).
Hands-on knowledge of Kubernetes, containers, and CI/CD pipelines .
Strong understanding of cloud security architecture and the CNAPP ecosystem .
Proficiency in scripting, automation, and API integrations .
Exceptional communication and consulting skills—able to engage both technical teams and C-level executives.
A passion for helping customers operationalize security at scale and deliver measurable value.

Nice To Haves

Experience with IaC (Terraform) or Kubernetes certifications (CKA/CKAD/CKS) .

Responsibilities

Serve as the trusted technical advisor for Orca’s most strategic customers.
Lead customer visits, executive briefings, and technical workshops to accelerate adoption and strengthen relationships.
Drive deployment, expansion, and operational excellence through architecture reviews and best practice guidance.
Collaborate with customer stakeholders to align cloud security goals, compliance initiatives, and risk reduction strategies .
Partner with Customer Success Managers to design and execute tailored success plans tied to business outcomes.
Identify and remove technical blockers while advocating for customer needs across Product, Support, and Engineering.
Present platform value and innovation in executive-level business reviews.
Collaborate with Sales on renewals, expansions, and long-term strategic growth.
Provide insights and feedback to influence Orca’s product roadmap and customer experience .

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