Customer Success Engineer
About The Position
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's featuresâguidance, engagement, insights, and automationâemployees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation. Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform. WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. The Customer Success Engineer (CSE) role is a highly technical position that works directly with WalkMeâs customers to ensure their success with our platform. The CSE is responsible for supporting all CS regions with customer engagements, providing technical expertise, and delivering solutions that drive customer value.
Requirements
- Strong understanding of user behavior and how to improve user engagement through WalkMe with a focus on VALUE.
- Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications.
- Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
- Proven time management skills.
- Ability to learn new functionality quickly.
- Excellent written and verbal communication skills
Nice To Haves
- Experience working in an agile development environment is a plus.
- Expanded knowledge of deployment and integration capabilities is a plus.
Responsibilities
- Implement small scope, high impact WalkMe solutions to drive value for at risk or high opportunity customers.
- Provide technical support for WalkMe products, including configuration, troubleshooting, and best practices.
- Assist customers with the implementation and integration of WalkMe solutions.
- Develop and maintain strong relationships with customers, serving as their trusted advisor.
- Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs.
Benefits
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
