Customer Success Engineer
About The Position
CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks. Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire Go-to-Market strategy from acquisition, on-site conversion, and data analytics. CHEQ is a global company with offices in New York, London, Tokyo, and Tel-Aviv. We are looking for a Technical Success Engineer to join our dynamic and fast-paced environment to work cross-functional teams to ensure our customers are technically successful from implementation through to craft technical solutions for our Enterprise customers. You will be responsible for managing the process of bringing new customers into CHEQ and ensuring a smooth transition. This includes establishing and maintaining effective relationships with new customers, ensuring they receive necessary information and resources, and ensuring that they are set up for success.
Requirements
- Bachelor's degree in Computer Science, Engineering, or equivalent practical coding experience.
- 1-3 years of technical experience, preferably in a Solutions Engineering or Integration role.
- Proven coding proficiency in Python or JavaScript/Node.js. You must be comfortable writing scripts from scratch.
- Solid understanding of RESTful APIs: Experience building, consuming, and troubleshooting API integrations (authentication methods, JSON handling, pagination).
- Ability to write complex SQL queries for data analysis and troubleshooting.
- Ability to translate complex technical requirements into solution designs for non-technical stakeholders.
- Experience with Ad Tech (Google/FB Ads APIs), Cybersecurity tools, or iPaaS platforms (Zapier, Workato).
- Mandatory: Ability to work in our NY office twice a week.
Responsibilities
- Develop Connectors : Write, test, and deploy custom scripts and API connectors to integrate our platform with client tech stacks.
- Client Presentations: Lead technical presentations and demos for client stakeholders, clearly articulating how our solution fits into their architecture.
- CS Collaboration: Work closely with the Customer Success team to ensure client retention by translating business goals into technical reality.
- Solution Design: Architect workflows that solve specific client use cases, utilizing your knowledge of APIs and data flow.
- Advanced Troubleshooting: Investigate and resolve complex technical issues (using SQL and log analysis) before escalating to R&D.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
