Customer Success Engineer

Stand Together • Arlington, VA

9d

About The Position

Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to the economy, broken communities, and toxic division, among dozens of other pressing issues. We provide our partners with access to resources including funding, thought leadership, a network of peers, and a playbook for applying proven principles to transform lives and society.

Frontline operators are responsible for translating strategic objectives into effective execution. In this role, you will support users and partner organizations throughout onboarding, training, and key activation milestones—minimizing friction, facilitating campaign launches, and ensuring new users develop confidence and proficiency on the platform.

Requirements

• 2+ years in customer onboarding, implementation, or activation roles with a proven training background.
• Excellent presentation and facilitation skills; comfortable delivering both small-group and large-scale trainings.
• Highly empathetic, patient, and solutions-oriented in customer interactions.
• Strong organizational and project management skills; able to manage multiple activations at once.
• Experience using LMS, webinars, presentation software, and basic analytics to measure adoption.
• Enthusiasm to contribute to Stand Together's vision and principled approach to solving problems, and a commitment to stewarding our culture, which champions values including transformation and innovation, entrepreneurialism, humility, and respect.

Nice To Haves

• Experience working with nonprofits, civic groups, or community organizers.
• Willingness to travel for in-person onboarding, events, or launches.
• Experience with CMS systems (Drupal)

Responsibilities

• Provide comprehensive onboarding and activation support to users and partner organizations.
• Deliver structured live trainings, workshops, and individualized coaching focused on platform tools, workflows, and best practices.
• Support campaigns, product launches, and other critical moments by offering real‑time assistance and issue resolution.
• Identify adoption challenges, gather qualitative insights, and share informed recommendations with Customer Success and Product teams.
• Develop onboarding frameworks, templates, playbooks, and training materials to enable scalable, repeatable activation processes.
• Serve as a trusted and empathetic guide, ensuring new users feel supported and confident as they engage with the platform.

Benefits

• Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
• A meaningful career: Join a passionate community of over 1,500 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
• Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
• Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees