Customer Success Engineer

Flux • San Francisco, CA

2d

About The Position

Why Flux Flux is taking the hard out of hardware, by developing the first AI Hardware Engineer. Our goal is to democratize the ability to create bleeding edge hardware, and revolutionize how electronics are designed and built around the world. About the role This is a unique opportunity for a technically minded operator to own customer success end‑to-end. You’ll partner closely with product, design, engineering, and growth teams, but your focus will be on empowering customers to successfully design electronics with Flux. You’ll deliver training, troubleshoot issues, and turn customer feedback into actionable insights that shape our roadmap.

Requirements

• You have a degree in Electrical Engineering (or a related field) and experience designing PCBs or electronic systems.
• You’ve spent at least 3 years in customer-facing technical roles such as customer success, solutions engineering, or field applications engineering.
• You are passionate about helping people and can translate complex technical concepts into clear, actionable guidance.
• You’re comfortable troubleshooting circuit designs and explaining trade‑offs to both technical and non‑technical stakeholders.
• You thrive in ambiguous, fast-paced startup environments and enjoy wearing multiple hats.
• Excellent written and verbal communication skills with a knack for building rapport.

Nice To Haves

• Experience using Flux or other hardware design tools, scripting or programming experience, and a passion for the maker community.

Responsibilities

• Provide technical onboarding and training for new customers, guiding them through Flux’s design environment and ensuring they achieve their first “aha” moment quickly.
• Diagnose and resolve electrical design challenges and application issues, leveraging your EE expertise to guide users to successful outcomes.
• Develop educational resources—docs, videos, sample designs—to scale knowledge sharing across our community.
• Gather and synthesize customer feedback to inform product priorities and improve our platform.
• Collaborate with engineering and product teams to triage bugs and drive customer‑requested features.
• Build and maintain strong relationships with customers, acting as their trusted advisor and champion within Flux.
• Analyze usage data to identify patterns of friction or churn and work with cross-functional teams to address them.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level