Customer Success Engineer (Junior)

argyle

12h • Remote

About The Position

The Customer Success Engineering team at Argyle sits at the intersection of product, engineering, and customer success. We partner closely with customers to support integrations, investigate complex technical issues, and surface system-level insights that improve the product.
This team goes beyond reactive support. We own technical problem-solving, escalation strategy, and the feedback loops that help Argyle scale responsibly.

Requirements

• 1–3 years of experience in a Support Engineering, Solutions Engineering, or similar client-facing technical role.
• Strong debugging and troubleshooting skills across web and mobile systems, with working knowledge of full-stack development concepts.
• Comfort reading and understanding code across a full-stack codebases to help diagnose issues and support integrations.
• Experience working directly with technical customers and navigating ambiguity with sound technical judgment.
• Ability to identify patters across support tickets, and eagerness to contribute to process and/or product improvements.

Responsibilities

• Partner with customers to support SDK and API integrations, guiding them through implementation and troubleshooting.
• Investigate and resolve technical issues across web and mobile environments, escalating thoughtfully when broader changes are needed.
• Collaborate cross-functionally with Engineering, Product, Sales, and Customer Success to unblock customers and improve the overall product experience.
• Debug issues across the stack, reading and contributing to code when needed to diagnose problems or improve reliability.
• Identify recurring issues and suggest improvements to documentation, tooling, and internal processes.
• Build strong familiarity with Argyle’s platform and data model to confidently support customer use cases and edge cases.

Benefits

• At Argyle, you’ll be part of a remote-first, globally distributed team, with competitive pay and equity to match.
• You’ll work alongside smart, thoughtful, and ambitious teammates who genuinely care about delivering best-in-class service.
• We hold ourselves to a high standard, but keep egos out of it - everyone has real ownership and the flexibility to work in a way that suits them, including flexible time off.
• We’re intentional about building an inclusive team where different backgrounds and perspectives lead to better ideas and stronger collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed