Customer Success & Business Development Associate

Shurtape Technologies•North Brunswick Township, NJ

7d•$50,000 - $55,000•Onsite

About The Position

In this role, you will provide excellent customer service to our current and potential customers, while having a direct impact on the level of success we achieve as an organization.

Requirements

Excellent customer service skills, including a pleasant phone manner, patience in dealing with escalated issues, and effective communication.
Minimum of 2 years of experience in a call center or customer service-related field.
Excellent time management, problem solving, follow-up and organizational skills.
Associate’s or Bachelor’s degree.

Nice To Haves

EDI and CRM software experience is a plus.

Responsibilities

Provide a high level of customer service and find solutions to obstacles in a responsive and flexible manner.
Process purchase orders in a timely and accurate fashion.
Answer customer inquiries via email and telephone and assist in customer escalation.
Acts as a liaison between several departments to effectively answer inquiries and address any issues for our customers.
Works closely with the Sales and Marketing departments to assist with new lead generation activities of e-marketing campaigns and follow-up sales communications.
Processes purchase orders received via email, fax or EDI portal, verifies the accuracy of the orders, ensure the customers has the correct price, terms and item numbers.
Prepares the Order Verification Request Form.
Attains accurate ship date information from production planning for all non-stocked items.
Process sample orders according to established department policies and procedures
Work with customer’s web portal to retrieve purchase order and update shipping information.
Responsible for the general communication of all customer specific portfolio pricing updating in the shared drive and Sage500.
DOCUWARE scanning of sales order acknowledgement packets and reviewing documents for accuracy (manually correcting any scanning translation errors).
Serve as additional support for the organizations sales process in the CRM system, including but not limited to account information, leads, opportunities, quoting, NPDF and case management.