Customer Success Associate

Attensi • Boston, MA

6h

About The Position

We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages.
We work with some of the largest professional services, consulting, hospitality, leisure, retail, and pharmaceutical brands in the world including Circle K, Starbucks, IHOP, Coca-Cola, Panera, PwC, and many more.
Attensi is growing at an exponential pace and we are now focused on growing our business in new markets. Our team now consists of more than 250 Game Changers across our HQ in Oslo, Norway and London and we have started building our team in Boston, with almost 30 people on the ground already. Here, we plan to establish a large team and a strong presence – SUPERFAST!
Customer Success Associate
As part of delivering on our international growth, we are now seeking a Customer Success Associate to join our US Customer Success team. In this role, you will work closely with Customer Success Managers, Account Managers, Project Managers, and Product teams to support the successful implementation, adoption, and ongoing use of Attensi’s solutions across a portfolio of US-based customers.
This is an excellent opportunity for someone early in their Customer Success career who is passionate about technology, data, problem-solving, and building strong customer relationships in a fast-paced, high-growth SaaS environment.
As a Customer Success Associate, you will play a key role in ensuring our customers are supported, engaged, and seeing measurable business impact from their investment in Attensi.
The very first thing you will do once you join us is get to know and love our products, values, people, and way of working. We want you to truly understand the value Attensi delivers to customers so you can approach your role with confidence and curiosity.

Requirements

• 1–3 years of experience in a customer-facing role, preferably within Customer Success or Support, within a SaaS/tech company
• Experience working with customers and navigating complex organizations, ideally at an enterprise or mid-market level
• Strong analytical skills and comfort working with data to draw insights and communicate impact clearly
• Experience collaborating cross-functionally to deliver strong customer outcomes
• Excellent written and verbal communication skills in English

Responsibilities

• Supporting the health and success of a portfolio of new and existing customer accounts in the US
• Working closely with Customer Success Managers to ensure smooth onboarding, implementation, and ongoing adoption
• Building strong day-to-day relationships with customer stakeholders and becoming a trusted operational partner
• Supporting customers throughout their journey with Attensi, from pilot programs to enterprise-wide rollouts
• Acting as an escalation point for customer issues, collaborating closely with Support, Product, and Technical teams to troubleshoot and resolve problems
• Using data and insights to demonstrate value, measure impact, and support customer success reviews
• Translating customer feedback and challenges into clear input for internal teams to help inform product improvements and roadmap priorities

Benefits

• At Attensi, you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field.
• You will work in a flat, open, and collaborative environment, surrounded by smart and committed colleagues from diverse backgrounds.
• You will play an important role in one of our fastest-growing teams, with strong opportunities for learning, development, and career progression as we continue to expand in the US market.
• We have an energetic and social working culture. We work hard, but also have a lot of fun — with regular team events, social activities, and opportunities to connect with colleagues across the US and Europe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed