Customer Success Associate
About The Position
Atom.com is on a mission to reimagine the future of naming. We’ve built a powerful domain marketplace and branding platform that helps founders and domain investors connect, transact, and grow. We’re a fast-paced startup specializing in domain name sales and branding solutions. We connect buyers with the right domain names while helping sellers manage their portfolios—while delivering a high-quality customer experience at every step. We’re looking for a Customer Success Associate to support our Customer Success Manager and help deliver a smooth, responsive, and professional experience for our customers. This is a junior-to-mid level role ideal for someone early in their career who enjoys helping customers, solving problems, and learning how customer success and operations work inside a growing tech company. You’ll handle day-to-day customer interactions, assist with issue resolution, account management, and help keep our customer success workflows organized and efficient. If you’re detail-oriented, communicative, and eager to learn, we’ll provide the training and support to help you grow in the role.
Requirements
- 2–3 years of experience in a customer service, support, or client-facing role
- Strong written and verbal communication skills
- Organized, detail-oriented, and reliable
- Comfortable multitasking in a fast-paced environment
- Ability to follow processes while learning when to escalate issues
- Familiarity with customer support tools, ticketing systems, or CRMs
Nice To Haves
- Experience working with SaaS applications, technical savvy, marketplace, or online platform environment is a plus
Responsibilities
- Respond to customer inquiries and support requests in a timely and professional manner
- Assist the Customer Success Manager with resolving customer issues and following up as needed
- Track and document customer issues, feedback, and resolutions in our systems
- Escalate technical or complex issues to the appropriate internal teams
- Help monitor customer feedback and flag recurring issues or trends
- Assist with basic reporting related to customer support volume and resolution status
- Support day-to-day customer success processes and internal documentation
- Assist with testing and feedback for customer-facing tools and system updates
- Assist in writing SOPs & Technical Documents & Articles
Benefits
- Competitive salary
- Hybrid work schedule (3 days in-office per week)
- Clear growth path into Customer Success, Operations, or Account Management
- Supportive and collaborative team environment
- Health insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
