Customer Success Associate

Onyx Games LLC • New York, NY

13d • Hybrid

About The Position

We're looking for a Customer Success Associate to join our growing team. In this role, you'll be the voice of Onyx Odds—helping our users get the most out of the platform, answering questions, resolving issues, and turning everyday interactions into memorable experiences. You'll work closely with our product and operations teams to champion the user perspective and contribute to making Onyx the best it can be.

Requirements

• A sports enthusiast. You follow games, know the storylines, and genuinely love the energy of sports culture.
• Enthusiastic and passionate. You bring positive energy to your work and care deeply about delivering a great experience.
• Hard-working and reliable. You take ownership, follow through, and aren't afraid to roll up your sleeves.
• An excellent communicator. You write clearly, listen actively, and can explain things in a way that makes sense.
• Empathetic and patient. You understand that behind every support ticket is a real person.
• Adaptable. You thrive in a fast-paced startup environment where priorities can shift quickly.

Nice To Haves

• Previous experience in customer support, customer success, or community management
• Familiarity with sports betting, fantasy sports, or prediction platforms
• Experience with support tools such as Zendesk, Intercom, or similar platforms

Responsibilities

• Serve as the primary point of contact for users, providing friendly and timely support across email, chat, and social channels
• You will help lead and oversee our growing customer support team.
• Onboard new users and guide them through the platform's features
• Troubleshoot issues and escalate technical problems when necessary
• Gather user feedback and share insights with the product team to drive improvements
• Build relationships with our community and help foster engagement
• Contribute to help documentation, FAQs, and other support resources
• Identify opportunities to improve the customer experience and take initiative to implement solutions
• Identify customer pain points or issues and quickly relay them to the team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed