Customer Success Associate

Anduril Industries•Costa Mesa, CA

1d•$68,000 - $98,000

About The Position

We are looking for a Customer Success Associate to join our Help Desk operations and join our rapidly growing team in Costa Mesa, CA. In this role, you will play a key role in supporting our customers and their fielded assets. You should have an aptitude for debugging and an appetite for real-time response, rapid resolution, and root-causing complex issues across multiple platforms and organizations. If you are passionate about ground-breaking technology, contributing to the national security mission, and interacting alongside professionals that span a wide-range of discipline, Anduril is interested in speaking with you.

Requirements

Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps
Excellent communication skills, both written and verbal
Ability to work independently and as part of a team
Extremely detail oriented with excellent customer service
Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking.
Ability to drive challenging and vague technical problems to clarity and resolution
Eligible to obtain and maintain an active U.S. Secret security clearance

Nice To Haves

Experience with ticketing systems and managing a ticket queue
Experience supporting complex hardware systems, networks, and related technologies
Experience with on-call support operations and working in limited risk tolerance production environments
Familiarity with US military, hardware, software interfaces, and product operations are all pluses
Government agency experience preferred

Responsibilities

Provide world-class account level and technical support to Anduril’s customers and hardware/software products
Handle ticket flow and initial triaging through the Service Desk management system
Support customers in real-time over multiple communication platforms like phone, messaging, and email
Identify organizational gaps and problems through an intimate, tactical-level understanding of the team’s operations, then build consensus and resources to solve these gaps
Weaponize the large amounts of data collected to create insights that drive business decisions
Execute ad hoc projects with internal and cross-functional teams to support critical operational and financial decision making
Propose process and product improvements based on customer feedback and available metrics/analytics

Benefits

Healthcare Benefits
US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you.
UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents.
IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents.
Additional Benefits
Income Protection : Anduril covers life and disability insurance for all employees.
Generous time off : Highly competitive PTO plans with a holiday hiatus in December.
Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available.
Professional Development: Annual reimbursement for professional development
Commuter Benefits: Company-funded commuter benefits based on your region.
Relocation Assistance: Available depending on role eligibility.
Retirement Savings Plan
US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.
UK & IE Roles: Pension plan with employer match.
AUS Roles: Superannuation plan.