Customer Success Associate

4 Walls Inc.•Philadelphia, PA

2d•Remote

About The Position

Respage is hiring a Customer Success Associate for a high-ownership, fast-moving role at the center of our client experience. This isn’t “light support.” You’ll run point on incoming client requests, keep issues moving to resolution, and communicate clearly and confidently with clients every day. You’ll own our Support Inbox and chat channels, help maintain a small client portfolio, and partner closely with Customer Success Managers (CSMs) to support launches and ongoing success. If you thrive in a high-volume environment, learn quickly, and take pride in being the person who gets things done—you’ll do well here.

Requirements

Must live in the Greater Philadelphia area (for periodic team meetings)
You take ownership—follow through without needing reminders
You’re comfortable in a high-volume queue where priorities shift
Strong written communication (email + chat): clear, professional, empathetic
Good judgment: you can gather facts quickly and decide the right next step
Strong organization and time management; you can manage competing deadlines
You learn fast and can explain technical workflows simply
Comfortable working daily in Google Workspace, Slack, Teamwork Projects/Desk , and Zoho
Comfortable using ChatGPT as a productivity tool (drafting, summarizing, troubleshooting)

Nice To Haves

Customer Success / Support / Account Services experience in a fast-paced environment
Multifamily experience or familiarity with PMS systems (Yardi, RealPage, AppFolio, etc.)
Experience troubleshooting software workflows and writing strong internal notes