Customer Success Associate - Redbook
About The Position
As a Customer Success Associate, you'll be the primary point of contact for new and existing customers after the sale. You'll guide them through onboarding, training, and ongoing support, ensuring they have the tools, knowledge, and confidence to use Redbook effectively. This role blends technical aptitude, clear communication, and a service-oriented mindset. You'll spend your time helping customers get set up, troubleshooting issues, leading trainings, and ensuring long-term success and retention. A background in agriculture or feedyards is helpful, but not required.
Requirements
- Customer Champion - You genuinely enjoy helping people succeed and go the extra mile to make things right.
- Technically Capable - You're comfortable learning new software quickly and explaining it clearly to others.
- Organized & Reliable - You stay on top of multiple customer accounts, requests, and timelines without dropping details.
- Strong Communicator - You can communicate clearly, patiently, and professionally with all types of users.
- Teacher at Heart - You take pride in making complex ideas simple and easy to understand.
- Collaborative - You work closely with Sales, Product, and Engineering to ensure customer needs are met.
Nice To Haves
- Spanish Speaker (Nice to Have) - Many feedyard teams are bilingual, and Spanish skills are a big plus.
- Cattle or Ag Experience (Nice to Have) - Familiarity with feedyard operations helps you connect with customers faster.
Responsibilities
- Lead new customer onboarding from kickoff to go-live, including data transfer and technical setup.
- Conduct virtual and in-person training sessions for feedyard teams.
- Develop training materials such as how-to guides, videos, and checklists to streamline onboarding.
- Coordinate with the Sales and Implementation teams to ensure a seamless transition from deal close to go-live.
- Provide responsive troubleshooting and early-morning technical support when customers need it most.
- Proactively check in with customers to ensure adoption, satisfaction, and continued engagement.
- Maintain detailed records of customer requests, feedback, and support tickets in our CRM or help-desk system.
- Communicate product updates, feature releases, and best practices to customers.
- Build trusted relationships with key accounts to ensure long-term success and renewal.
- Identify opportunities for customer training, upselling, and optimization.
- Gather and relay customer feedback to Product and Engineering to drive improvements.
- Help define and evolve Redbook's customer success playbooks and systems as we scale.
Benefits
- Competitive salary + performance incentives.
- Work closely with experienced industry and technology professionals.
- Opportunity to shape the customer experience for the future of feedyard technology.
- Competitive medical, dental, and vision insurance
- Competitive PTO
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Merchant Wholesalers, Durable Goods
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
