Customer Success Associate

Apryse•Charlotte, NC

56d•Remote

About The Position

As a Customer Success Associate, you'll play an important role in supporting and nurturing customer relationships with a focus on product adoption, satisfaction, and retention. This is an entry-level position with opportunities for career growth into a Customer Success Manager or Team Lead role in the future.

Requirements

0-2 years of professional experience (Customer Success or Account Management experience is a plus).
Strong organizational skills and attention to detail, with an ability to manage data and track progress effectively.
Some experience in customer-facing roles is preferred, with a proven ability to communicate clearly and build positive relationships.
Ability to prioritize tasks and manage multiple customer feedback points in a fast-paced environment.
Flexibility and adaptability to work in changing situations and ensure customers' success.

Nice To Haves

Basic technical knowledge and a willingness to learn more in a technical environment.
Experience in managing renewals or upsells is a plus.
Familiarity with Excel or Google Sheets.
Experience working with software tools.

Responsibilities

Assist in building and maintaining customer relationships, focusing on product adoption, satisfaction, and retention.
Provide basic technical and product support to help customers maximize value, including managing escalations when necessary.
Help navigate the contract renewal process and keep stakeholders informed on status updates.
Promote the value of the product by understanding customer needs and aligning them with company solutions when appropriate.

Benefits

Competitive salary commensurate with experience & qualifications.
A comprehensive extended benefits package.
A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
Highly autonomous and entrepreneurial environment.
On going support for learning development so you can continue to master your craft.
Work with the hardware you're most comfortable with (Windows or Mac)
Diverse and inclusive workplace where we all learn from each other.
Excellent work-life balance with a flexible remote work environment.

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