Customer Success Associate

Check Out My Card LLC•Algona, WA

1d•$21 - $22•Onsite

About The Position

Customer Success Associate It’s a great time to join COMC – Millions of Cards. Endless Joy. Our industry is thriving, and at COMC we’re building a team that’s passionate about using cutting-edge technology to enhance the joy of collecting sports trading cards while expanding into new categories. We’re committed to delighting our customers—collectors, consigners, and enthusiasts alike—by delivering innovative, engaging, and enjoyable experiences at scale. Location: Algona, WA (On-site) Job Type: Full-Time; Hourly, Non-Exempt Reports To: Customer Success Team Leader Travel Required: None Shift: 6:30am- 2:30pm Compensation: $20.79-$22.00 per hour Summary The Customer Success Associate is responsible for delivering timely, accurate, and professional support to COMC customers primarily through Zendesk and other digital support tools. This role plays a critical part in shaping the customer experience by helping customers navigate the COMC platform, resolve issues, and successfully engage with our services. The Customer Success Associate serves as a front-line representative of the COMC brand and is expected to demonstrate strong judgment, attention to detail, and a customer-first mindset while working in a fast-paced, high-volume environment.

Requirements

Strong verbal and written communication skills
Strong attention to detail and accuracy
Skill in problem-solving and exercising sound judgment
Ability to prioritize work and manage time effectively in a fast-paced, queue-based environment with resolution time targets
Ability to work independently while also contributing effectively as part of a team
Comfort using standard computer systems, customer support tools, and Microsoft Office applications
Ability to learn new systems, processes, and policies quickly
Customer-focused mindset with a commitment to service quality
High School Diploma or GED required
Prior experience in a customer service, customer support, or customer-facing role preferred
Experience working in a ticket-based or queue-driven customer support environment preferred

Nice To Haves

Bachelor’s degree preferred
Interest in or familiarity with sports cards, trading card games, or collectibles is a plus

Responsibilities

Respond to customer inquiries primarily through Zendesk and other written support channels in a timely and professional manner
Take ownership of customer issues from initial contact through resolution, ensuring appropriate follow-up, documentation, and communication
Accurately diagnose customer questions or issues and provide clear, helpful solutions
Assist customers with website navigation, placing orders, submitting consignment items, and general account inquiries
Apply company policies and procedures consistently when resolving customer issues
Use sound judgment to identify and escalate complex or sensitive issues to the appropriate department or leadership
Maintain a strong working knowledge of COMC policies, processes, products, and services
Document customer interactions accurately and consistently within Zendesk and related systems
Protect customer and company information and maintain a high level of confidentiality
Uphold COMC values, quality standards, and exemplify C.A.R.D. culture
Perform other related duties as assigned, consistent with business needs