Customer Success Associate - 980

Lightcast•Moscow, ID

1d•Onsite

About The Position

In this role, you will be instrumental in driving client success and satisfaction with our products and services. As a Customer Success Associate, you will collaborate closely with clients, address their needs, and support our mission of delivering valuable labor market insights worldwide. This role is onsite and based out of our Moscow, ID office.

Requirements

Experience in customer service or client-facing roles, ideally within SaaS or data analytics
Familiarity with CRM and HCM systems such as Salesforce and Microsoft Office
Strong communication skills with the ability to explain complex information clearly
Highly organized, detail-oriented, and proactive in supporting customer needs

Responsibilities

Serve as the main point of contact for assigned clients, building strong, trusted relationships
Partner cross-functionally with sales, support, and product teams to deliver a seamless client experience
Onboard new clients and guide them through product features, setup, and best practices
Proactively engage clients to address challenges and identify opportunities for growth
Monitor account activity, analyze data, and provide actionable insights and recommendations
Lead training sessions and webinars to drive adoption and product understanding
Respond to client inquiries, troubleshoot issues, and ensure timely resolutions
Communicate client feedback to internal teams to support ongoing product improvements
Deliver performance reports that highlight results and demonstrate solution value

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