Customer Success Associate

RX Global • Norwalk, CT

42d

About The Position

In this role, you will partner with exhibitors throughout their entire journey to ensure a seamless, successful, and high-value experience at our events. You'll serve as a central point of contact, proactively guiding customers, coordinating fulfillment items, and collaborating across internal departments to deliver on sponsorships and deliverables. The Customer Success Associate also provides valuable insights and feedback to event teams to continuously enhance the exhibitor experience and event performance.

Requirements

• Have prior customer service experience
• Demonstrate excellent organization and project management skills
• Possess excellent verbal and written communication skills
• Have experience with Microsoft Excel
• Be able to travel 25% of the time

Responsibilities

• Serve as the main point of contact for exhibitors, assisting them throughout the entire show journey with proactive communication, personalized guidance, and professional support
• Oversee exhibitor fulfillment items, including collecting and coordinating graphics, assets, and other deliverables required for sponsorships, packages, and digital products
• Monitor exhibitor progress and ensure all components-orders, forms, assets, and deadlines-are on track for a successful and seamless show experience
• Guide exhibitors through the preshow process, including booth setup, order placement, completing tasks and more
• Collaborate with internal teams (Sales, Marketing, Operations, etc.) to align timelines, fulfillment, and deliverables
• Generate reports and insights that help event teams enhance customer engagement and satisfaction
• Provide consistent updates and feedback to show management on exhibitor fulfillment progress and overall customer health
• Work across multiple events in various industries simultaneously, maintaining accuracy, professionalism, and attention to detail
• Support on-site event execution by assisting exhibitors, ensuring deliverables are fulfilled, and resolving last-minute issues efficiently

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees