Customer Success Associate
About The Position
The position is responsible for communicating internally and externally to address escalated issues, complete basic data entry and weekly auditing functions. The incumbent’s responsibilities will require communication with California state agencies, clients, customers, and subcontractors, regarding confidential material and financial matters. The ideal candidate will have analytical and organizational skills, people skills, and the ability to communicate well in writing. The project is based in downtown Los Angeles and offers a flexible schedule with a mix of in-person and remote workdays (remote workdays will be coordinated with the manager). Review operations and financial records to identify errors, inconsistencies, or missing information. Audit subcontractor documents for compliance with service level agreements, performance standards, and contract requirements. Compare multiple sets of data to resolve discrepancies, adjust entries, generate reports, or communicate with other departments or external parties to resolve discrepancies. Use various software tools, such as spreadsheets, databases, operations, and accounting systems to perform their duties.
Requirements
- Strong attention to detail
- Strong organizational skills
- Ability to monitor and complete a high volume of incoming requests
- Ability to communicate and coordinate work with team members
- Knowledge of office practices and procedures
- Basic computer skills (e.g., shared file management, troubleshooting, etc.)
- Understanding of and the ability to use the Microsoft Office product suite - including basic Excel functions, use of Teams, and Outlook
Responsibilities
- Communicate internally and externally to address escalated issues
- Complete basic data entry
- Perform weekly auditing functions
- Communicate with California state agencies, clients, customers, and subcontractors, regarding confidential material and financial matters
- Review operations and financial records to identify errors, inconsistencies, or missing information
- Audit subcontractor documents for compliance with service level agreements, performance standards, and contract requirements
- Compare multiple sets of data to resolve discrepancies, adjust entries, generate reports, or communicate with other departments or external parties to resolve discrepancies
- Use various software tools, such as spreadsheets, databases, operations, and accounting systems to perform their duties
Benefits
- Free metro pass
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
