Customer Success Associate

Thrive Global

118d•$75,000 - $85,000

About The Position

The Customer Success Associate (CSA) is an excellent opportunity for anyone looking to build a career in Customer Success. CSAs at Thrive are an integral part of the Customer Success team, supporting our Customer Success Managers and Customers with a variety of customer activities across our Cultural Activation and Technology offerings. These activities can range from webinar/event support, delivering product demos, basic platform customization, to handling Tier 1 customer support requests. The Customer Success Associate will help design and launch processes, workflows, and automations that drive internal efficiencies. This role will up-level the effectiveness of our Customer Success Team, and deliver greater value to our customers. Who You Are: You are detail-oriented, energetic, and excel at being helpful to both customers and colleagues. You have experience with managing multiple calendars in various time zones and are comfortable scheduling at a global level. You love the fast pace and excitement of a high-growth environment. You’re obsessed with organization, meeting project deadlines, and delivering high-quality customer interactions. You’re someone who enjoys learning new technologies and has experience working across different web platforms (customer support and project management tools especially!)

Requirements

Strong communication, analytical, problem-solving, and project management skills
Experience using Salesforce, G-Suite, Qualtrics, ChurnZero, and Microsoft products (Powerpoint, Excel)
Experienced in coordinating multiple events and schedules with precision and in a timely manner
Comfortable communicating with executives both internally and externally
A track record of building trust amongst peers to help deliver exceptional client-facing experiences
Equipped with an exceptional ability to prioritize, manage time and anticipate needs.
A history of organizational excellence and a desire to continuously evaluate and improve existing processes.
Comfortable receiving and providing compassionately direct feedback
Passionate about changing how we work and live
Passion for customer success
Problem-solving mindset and entrepreneurial spirit

Nice To Haves

Working knowledge of other data and/or customer management tools like Confluence and Looker is a plus

Responsibilities

Oversee live training webinar scheduling, and serve as a liaison between Customer Success Managers (CSMs) and Facilitators.
Support live events by scheduling, event preparation, and logistics, including attending live events as a representative of Thrive.
Support virtual events with scheduling, preparation, tech checks, introducing trainer(s), managing live chat, and launching poll questions.
Analyze customer webinar registration/attendance data, and highlight overall product adoption through Thrive App statistics.
Capture “raving fans” by recording quotable content throughout live customer webinars.
Partner cross-functionally with teams across Thrive (including Content, Product, Data, Design, and Marketing) to support customer needs — such as creating company challenges, in-app banners, and curated resource pages.
Identify opportunities to improve the end-to-end training coordination process.

Benefits

Mission-Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the world.
Career Growth: Develop within the company and help shape our growth strategy.
Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits.
Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package.
Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match.
Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge — including Thrive Time, a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.

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