Customer Success Architect - DLP

Cyera•New York, NY

3d•Remote

About The Position

Apply your vast DLP knowledge and customer-driven approach to help customers adopt Cyera Omni DLP - an AI brain that unifies alerts and policies, cuts the noise, improves policies, and makes data loss prevention actually work. The DLP Customer Success Architect is a strategic, domain-focused role dedicated to driving successful adoption, value realization, and long-term impact of Cyera’s DLP capabilities. This role operates at the intersection of Customer Success, Solution Architecture, and Product Management, with a clear mission: elevate the quality, consistency, and strategic depth of DLP engagements across Cyera’s customer base. The DLP Customer Success Architect defines how DLP success is delivered at scale by building DLP-specific customer success materials, and selectively engages in customer-facing interactions—focusing on strategic, complex, or high-impact scenarios where deeper DLP context, architectural understanding, or program-level thinking materially improves outcomes. The role maintains a strong working knowledge of the DLP ecosystem and underlying providers, allowing it to guide complex discussions, support long-term DLP strategies, and connect customer goals to Cyera’s platform capabilities.

Requirements

6+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role within B2B SaaS or security platforms.
3+ years of of hands-on experience with Data Loss Prevention (DLP) technologies. Experience with DLP endpoint agents - an advantage.
Proven mentoring or leadership skills, creating and delivering materials and building processes for other team members and organizations.
Proven project management experience, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail.
Proven experience operating in a strategic, cross-functional role that bridges customer success, technical teams, and product.
Proven technical troubleshooting skills.
Proficiency in SQL, scripting languages (e.g., Python or equivalent) or no-code platforms
Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation.
A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
Candidates based in Eastern or Central timezones are preferred.

Responsibilities

Developing and maintaining DLP customer success processes and materials.
Serving as the primary technical expert on the Cyera DLP Platform, demonstrating in-depth knowledge and expertise.
Mentoring the CS organization members, sharing your expertise and assisting in their professional development.
Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform.
Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences.
Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.
Driving customer adoption at scale through effective onboarding and training processes.
Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.
Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators.
Collaborating with customers to develop joint success plans.
Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.
Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development
Speaking to the product’s vision and future capabilities.