Sr Expert, Customer Success Manager - DLP

Proofpoint•Washington, DC

14d

About The Position

Proofpoint is seeking a self‑starting, responsible, and highly motivated Customer Success Manager to join our growing Field Services team. In this role, you will ensure that customers fully realize the value of their Proofpoint investments, with a specialized emphasis on Data Loss Prevention (DLP) strategy, deployment, and adoption. Your mission is to drive strong customer outcomes, maximize product utilization, and ultimately support renewal success. This is a customer‑centric role in a fast‑paced environment requiring engagement with both senior business leaders and technical teams within enterprise IT and Security organizations. The ideal candidate will bring deep technical expertise—particularly in DLP and email security—exceptional communication skills, and a proven track record of guiding customers through complex security initiatives.

Requirements

Hands-on expertise with Data Loss Prevention (DLP) technologies—experience deploying, managing, or supporting DLP programs is required.
7+ years of industry experience in customer-facing roles such as customer success, professional services, sales engineering, or senior technical support.
Strong knowledge of email security, data protection workflows, and security architecture.
Working understanding of networking concepts, cloud technologies, web services, operating systems, and enterprise security frameworks.
Demonstrated ability to articulate customer business and technical requirements and serve as the internal “voice of the customer.”
Strong communication skills, executive presence, and the ability to engage effectively at all levels of the customer’s organization.
Excellent project/program management capabilities with sharp attention to detail.
Ability to think strategically, execute tactically, and thrive in dynamic, fast-paced environments.
Proven ability to work independently as well as collaboratively across teams.

Nice To Haves

Bachelor’s degree in a business, technology, or related field—or equivalent experience.

Responsibilities

Drive high-impact customer success through proactive post-sales engagements, maintaining full ownership of customer outcomes and solution adoption.
Serve as a strong DLP advocate and advisor, providing expert guidance on data protection strategies, governance, and DLP best practices tailored to each customer’s environment.
Act as a relentless customer champion, collaborating closely with Product Management, Engineering, Support, and internal teams to ensure Proofpoint DLP and security solutions deliver measurable results.
Provide strategic onboarding guidance focused on maximizing customer utilization of Proofpoint DLP, email security, and associated services, including support programs, training, and professional services.
Conduct regular business and technical reviews to assess product adoption, deployment health, risk posture, upcoming feature releases, and customer success initiatives.
Develop a deep understanding of customers’ business drivers, data protection requirements, and security priorities by industry; use this knowledge to offer proactive, actionable recommendations.
Partner cross-functionally across Sales, Marketing, Engineering, Support, and Professional Services to identify systemic friction points and address root causes of dissatisfaction or churn.