Customer Success Analyst (Remote)

Poli Conecta • New Jersey, NJ

13h • Remote

About The Position

We are hiring a Customer Service Analyst to join a fast-growing international startup that provides end-to-end operational solutions — from Finance to Logistics — supporting consumer brands in the US and EU markets. This opportunity is ideal for professionals with a builder mindset, who enjoy solving complex operational challenges, working in dynamic environments, and delivering excellent client experiences. About the Role You will support clients in their daily operational interactions, acting as a key point of contact to ensure service quality, visibility, and effective communication across multiple stakeholders. This is an exciting opportunity to grow alongside an early-stage company, contributing directly to process building, scalability, and operational excellence.

Requirements

• Fluent English (spoken and written)
• At least 2 years of experience in customer service and/or supply chain
• Strong organizational, communication, and problem-solving skills
• High attention to detail and ability to manage multiple priorities
• Proactive, collaborative, and adaptable professional profile
• Interest in working with multiple clients and retailers across different countries

Nice To Haves

• Experience in logistics operations and last-mile customer service
• Familiarity with the US retail network

Responsibilities

• Resolve client tickets within agreed SLAs
• Support clients with daily questions related to service levels, operations, and general issues
• Identify communication and visibility gaps and report insights to the internal team
• Analyze Power BI reports and other systems to respond to client inquiries
• Interact with internal teams and external partners, including warehouses, carriers, systems, and freight forwarders, to ensure accurate and timely solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed