Customer Success Agent - FT

Pre-Flight•San Antonio, TX

11d•$17•Onsite

About The Position

The Customer Success Agent is responsible for providing, best in class, professional and courteous support to all customers including parkers and operations personnel across our parking portfolio. This is a customer centric role providing real time solutions within our RMC (Call Center) Department. The ideal candidate will have strong problem-solving, multitasking and communication skills. Excellent customer service and the ability to learn new systems and technologies is essential for success. One must also be able to work independently. The role is in office.

Requirements

Must submit your application for employment through www.interparkholdings.com (internal and external candidates) to be considered for this position
Must have unrestricted authorization to work in US.
Must be at least 18 years old.
Must be willing to take a drug test as part of the selection process.
Must be willing to submit to a background investigation, MVR/Driving Record check, and reference check as part of the selection process.
Must be willing to work onsite in a garage/office for the first 90 days and periodically work in a company office/garage for training, system updates, and meetings as needed.
HS Diploma
Computer literacy
Work experience in parking or customer service
Excellent communication skills
Superior interpersonal skills and strong sense of customer service
Ability to problem solve in a stressful, fast-paced environment
Must be willing to work schedule, may include nights and weekends

Nice To Haves

College Degree
Ability to work in a fast-paced environment requiring flexibility, excellent time management skills, safety awareness, and good judgment
Excellent problem-solving skills and solution oriented.
Conveys professionalism and competence effectively to superiors, peers, staff, and customers.

Responsibilities

Answer and accurately document all calls from our customers in our real time, in the garage, customer service platform (RMCe)
Assist and solve customer inquiries including but not limited to: customer account, reservation, daily rate information, parking fees, use of parking equipment and or general inquiries
Ensure all calls are answered and the needs of the customers are resolved in a fast and friendly manner
Clearly communicate and provide timely updates to the rest of the team and management throughout the course of the workday
Work closely with Operations and our Customer Service Department to provide solutions for customers before they exit or re-enter the garage