Customer Success Account Manager
About The Position
As a Customer Success Account Manager, you will manage a portfolio of accounts and lead both adoption and renewal activities to ensure long-term success. You’ll work collaboratively with internal teams to understand customer needs, identify growth opportunities, and proactively manage risk. You’ll be accountable for securing renewals, supporting adoption strategies, and serving as a point of escalation when necessary. This role is ideal for someone who thrives in a customer-facing environment and enjoys working across multiple stakeholders to drive outcomes. This position is an individual contributor role reporting to the Senior Manager, Customer Success Account Management.
Requirements
- BS/BA degree or equivalent work experience
- 2+ years of experience in Sales, Account Management, Renewal Management, or Customer Success in SaaS
- Experience in quota-carrying roles with a strong performance track record
- Experience navigating customer relationships and deal cycles in a consultative manner
Nice To Haves
- 3+ years of experience in Sales, Account Management, Renewal Management, or Customer Success in SaaS
- Contract negotiation skills with on-time completion of renewal cycles
- Experience supporting adoption efforts and acting as a change agent for customers
- Ability to respond to shifting priorities and adapt quickly
- Strong organizational skills with a sense of urgency
- Salesforce CRM experience
- Strong written and verbal communication skills
Responsibilities
- Drive engagement across your book of business to support adoption and value realization
- Achieve revenue, bookings, and renewal goals across your assigned accounts
- Maintain accurate forecasts and communicate risks internally to develop resolution plans
- Lead win/win renewal discussions that protect customer trust and satisfaction
- Conduct business reviews with key customers to align on objectives and demonstrate product value
- Serve as a primary point of contact for customer escalations and coordination
- Partner with internal teams including Sales, Legal, Product, Pricing, and Customer Success to drive customer outcomes
- Analyze customer usage and health signals to prioritize proactive engagement
- Ensure CRM accuracy and follow internal best practices related to forecasting, quoting, and data quality
Benefits
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
