Customer Success Account Manager

Jobgether

1d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Account Manager in United States.
This role offers a dynamic opportunity to drive customer success and business growth by maximizing adoption and value realization for enterprise clients. You will act as a trusted advisor, guiding customers through onboarding, platform expansion, and strategic planning while collaborating closely with Sales, Product, and Support teams. The position emphasizes proactive engagement, relationship-building with executive stakeholders, and identifying opportunities to expand and optimize customer outcomes. You will contribute to customer advocacy initiatives, provide actionable feedback to product teams, and ensure an exceptional experience across the entire customer lifecycle. This is a high-impact role ideal for a technology-savvy, consultative professional who thrives in a collaborative, fast-paced environment with global exposure.

Requirements

• Bachelor’s degree or equivalent experience in Customer Success, Security, Cloud, or Network Systems.
• Minimum of 5 years in Customer Success or Sales Engineering roles with enterprise clients.
• Proven ability to build and maintain executive relationships and drive strategic account plans.
• Broad technical knowledge, including risk visibility, cloud architecture, networking, security, and IT transformation.
• Experience managing complex customer lifecycles from onboarding through renewal and expansion.
• Consultative, proactive, and outcome-focused mindset with strong problem-solving and communication skills.
• Comfortable working in a collaborative, fast-paced, and remote environment.

Responsibilities

• Drive customer onboarding, adoption planning, platform expansion, and ongoing health monitoring for enterprise accounts.
• Partner with customers to demonstrate value, identify expansion opportunities, and ensure retention and long-term success.
• Lead customer advocacy initiatives, including reference calls, case studies, and participation in advisory boards.
• Collaborate with Sales, Product, Solutions Architecture, and Support teams to resolve escalations and ensure seamless customer experiences.
• Provide actionable, customer-driven feedback on product enhancements and feature requests.
• Travel within the US to meet customers onsite, deliver training sessions, and attend key industry events.
• Maintain and document customer interactions, account plans, and performance metrics to support strategic decision-making.

Benefits

• Competitive salary and performance-driven incentives.
• Flexible work arrangements and global exposure.
• Opportunities for professional growth and increased responsibility in a fast-growing market segment.
• Travel opportunities to engage with enterprise clients and industry events.
• Collaborative, remote-friendly work environment.
• Chance to shape and influence customer success strategies in an innovative technology space.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level