Customer Success Account Coordinator

Echo Global Logistics•Greenfield, IN

1d•Onsite

About The Position

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions. As an Account Coordinator, you will focus on managing the daily operations of some of our transactional clients. You will be responsible for supporting an account by collaborating with internal and external partners to ensure we go above and beyond customer expectations. This includes but is not limited to day to day support, data entry, document collection, verifying timely pick-ups and deliveries, resolving issues, complying with department SOPs, and managing account profiles.

Requirements

High school diploma required; 2-year community college or vocational degree highly preferred
1+ years' experience in customer service or logistics
Proven track record in handling multiple task and problem solving when handling difficult customer issues
Intermediate skills with Microsoft Office, Outlook, Word and Excel
Ability to follow standard operating procedures with little to no oversight
Clear, concise communication skills both written and verbal to effectively assist external and internal customers
Enjoy working in a fast pace team environment and able to collaborate with others
Have mastered the art of managing time and accomplishing tasks
Are always one step ahead, you know how to identify where help is needed and offer it before you’re asked
Can solve any problem that’s thrown your way
Thrive in a fast-paced environment and can shift priorities effortlessly
Are looking to enter a company at the ground level and learn as much as possible

Responsibilities

You will directly support a book of transactional accounts and focus on executing tasks that lead to operational success for each of the accounts
Provide operational support for your accounts by prioritizing between standard daily duties and ad hoc requests
Manage the entry of pickup and delivery requests for client shipments
Assist to resolve Accounts Receivable and Accounts Payable issues
Work with Account Executives and Sr Account Executives to provide world class customer service to clients
Proactively communicate issues to the team
Manage relationships within accounts
Gain competency and adopt Roadtex/Echo's technology to be as efficient as possible