Customer Solutions Specialist II

SSB Phoenix East • Phoenix, AZ

2d

About The Position

Join UCT and be part of the fastest-growing sector in the world ! We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!   UCT is looking for a talented Customer Solutions Specialist II to join us in Phoenix, AZ! The Customer Solutions Specialist II serves as the primary liaison between UCT Services and key customer accounts, ensuring seamless execution of the end‑to‑end order process. This role coordinates cross‑functional teams to meet delivery commitments, drives issue resolution, manages data accuracy, and supports forecasting and RFQ activities. Through proactive communication and strong problem‑solving skills, the Specialist enhances customer satisfaction and operational performance.

Requirements

• Bachelors degree or equivalent experience preferred.
• Minimum 2 years’ customer service experience.
• Microsoft Office 365, intermediate skills preferred.
• Knowledge of customer service procedures and systems.
• Understanding of ISO and SOX regulations.
• Ability to participate in a fast paced, cross functional, cross-business team environment.
• Takes initiative.
• Excellent written, oral and presentation skills.
• Detail-oriented and organized.
• Comfortable working on multiple projects simultaneously.
• Positive attitude.
• Highly responsible and dependable.
• Effective time management skills and sense of urgency.
• Strong planning and scheduling capabilities.
• Problem-solving skills.

Nice To Haves

• Semiconductor industry experience a plus.
• Experience with order processing software, Oracle NetSuite, SAP.
• Experience with RMA procedures.
• Knowledge of logistics a plus.
• Ability to lead a cross functional team.
• Understanding of supply chain and master planning roles.
• Project management.
• Flexibility to work week-end shift.

Responsibilities

• Ownership of strategically important account at site level with limited supervision.
• Coordinate with site operations, engineering and logistics teams daily to manage status of customer parts and report information across multiple UCT sites. Includes scheduling and leading customer conference calls/meetings weekly, effective execution of customer requests to ensure on-time delivery.
• Proactively communicate with internal teams and customers for issues and escalations. Includes leading problem resolution and communicating/documenting details. Communications must be clear and proactive. Must effectively make decisions to support customer requirements while balancing them with needs/procedures of the company.
• Manage timely updating of data, keep data (work order and DMR’s) under 30-day late metric.
• Participate in RFQ processes including creating sales request forms, setting up new customers, processing address changes, and following up with quote team on delivery of final quote. Works with operations to provide expedites when possible. Ensure orders are billed accurately for any expedites or change requests.
• Work with Finance team to resolve credit issues when needed.
• Complete order accuracy review (OAR) to ensure contract, pricing and turnaround time is correct and communicate updates for changes requested.
• Manage customer external portals to download PO’s/change orders, update committed ship dates, advise ship notifications and other tasks as required by the customer.
• Work with Sales Account Managers to collect and analyze forecast data and/or metric scorecards received from customers.
• Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees