Customer Solutions Specialist - B2B

Chromalloy • Phoenix, AZ

1d • Onsite

About The Position

The Customer Support Specialist will be the primary point of contact within a Chromalloy operating unit for our customers. The Customer Support Specialist is responsible for ensuring our customers have a uniform customer experience by following Chromalloy Customer Support policies and procedures. Work Location: 5161 W. Polk Street Phoenix, AZ 85043

Requirements

• Bachelor’s degree or three years of related experience; or equivalent combination of education and experience.
• 3+ years’ experience in B2B Customer Support, Sales, or Business Development

Nice To Haves

• Experience in a aerospace, manufacturing, or similar regulated industry preferred.
• Six Sigma, Lean Manufacturing, or CapEx experience preferred.

Responsibilities

• Own the customer relationship and satisfaction – constant drive to ensure all aspects of the customer relationship is managed.
• Drive to ensure the utilization of customer service best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews.
• Ensure that any issue is resolved quickly or gets escalated to the appropriate level.
• Identify process and procedure improvements necessary to increase efficiency and the customer experience.
• Identify opportunity to enhance year over year revenue growth and customer retention.
• Communicate the “voice of the customer” internally and externally through participation in day-to-day issues.
• Drive the escape / crisis management process with timely communication when delivery or quality issues impact customers.
• Responsible to ensure compliance to our customer contractual obligations.
• Continually look for ways to increase efficiency and productivity, while maintaining the required level of quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees