Technical Solutions Specialist II

Ingram Micro • Buffalo, NY

1d

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! What does it mean to be a Technical Solutions Specialist II? In this position, you'll create reports and presentations with help from others to support business reviews and partner engagement activities. You'll assist Level I associates with technical questions and quality engagement with partners, providing guidance and support to help develop their technical capabilities. The TSS II makes meaningful impact with initiatives driven by leaders and senior level associates, taking advantage of opportunities to support fellow associates in a positive fashion that enables growth and development. A key aspect of this role is the ability to lead technology/vendor programs, driving results through enablement activities supporting ROI and business reviews with appropriate partners. You'll work closely with your direct leader to assist in achieving department metrics and goals while serving as a trainer for technologies in which you are an expert.

Requirements

• Ability to create reports and presentations with help from others.
• Assist Level I Associate with technical questions and quality engagement with partners.
• Make impact with initiatives driven by leaders and senior level associates.
• Take advantage of opportunities to support fellow associates in a positive fashion that enables growth and development.
• Ability to lead technology/vendor programs driving results through enablement activities supporting ROI and business reviews with appropriate partners.
• Ability to work with direct leader to assist in achieving department metrics and goals.
• Trainer for technologies they are experts in.
• Two-year college degree or equivalent experience and minimum 3-years’ experience in functional area OR High School Diploma or equivalent and 5-years’ functional experience, preferably at a senior level.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

Responsibilities

• Create reports and presentations with help from others to support business reviews and partner engagement activities.
• Assist Level I associates with technical questions and quality engagement with partners, providing guidance and support to help develop their technical capabilities.
• Make meaningful impact with initiatives driven by leaders and senior level associates.
• Take advantage of opportunities to support fellow associates in a positive fashion that enables growth and development.
• Lead technology/vendor programs, driving results through enablement activities supporting ROI and business reviews with appropriate partners.
• Work closely with your direct leader to assist in achieving department metrics and goals.
• Serve as a trainer for technologies in which you are an expert.

Benefits

• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees