Customer Solutions Specialist I

LoanCare

19d • $17 - $25 • Remote

About The Position

Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result. We are actively seeking to fill the role of Customer Solutions Specialist I. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today!

Requirements

• High School Diploma or equivalent required.
• 1+ year of customer service experience (preferably in mortgage servicing or mortgage banking)
• General knowledge of mortgage lending/servicing industry preferred
• Must be flexible, organized, and able to manage and prioritize daily assignments (e.g., conducting preliminary surveys for research, identifying data, finding research material for studies, ensuring accuracy of information researched, etc.)
• Ability to manage time and priorities wisely
• Ability to grasp concepts quickly, make sound decisions, and resolve issues
• Ability to work independently with minimal direction and effectively meet deadlines
• Ability to collaborate with peers in a team environment to attain common goals
• Ability to communicate effectively in writing, in person, and by telephone
• Ability to use Microsoft Office applications (Excel, Word, PowerPoint, etc.)
• Ability to maintain strict confidentiality

Nice To Haves

• Background in the mortgage or real estate industry is a plus.

Responsibilities

• Provide information to inquiries about mortgage products and services
• Obtain and evaluate relevant information to handle inquiries and complaints
• Research and resolve customer payment disputes
• Process all customer service tasks
• Process incoming and returned Customer Service mail
• Respond to inquiries received via email, mail, applications, etc.
• Date and log items into Fidelity system
• Process payoff requests and reports
• Provide back-up support for Call Center when needed
• Maintain files for completed research items
• Handle miscellaneous administrative functions
• All other duties as assigned.

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Matching 401(k) plan and employee stock purchase plan
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
• Compensation Range: $16.54 - $24.71 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees