Customer Solutions Specialist

Zwiesel Fortessa Americas LLC • Winchester, VA

2d • Onsite

About The Position

A Customer Solutions Specialist is responsible for providing excellent customer service and support for all customers, sales representatives, and internal colleagues across the Commercial Food Service division.

Requirements

• High school diploma or general education degree (GED) required
• At least two years’ experience in a customer service or similar environment
• Strong oral and written communication skills
• Strong computer skills, including working knowledge of Microsoft Software (Outlook, Excel, etc.)
• Must be ability to multitask and prioritize work

Responsibilities

• Respond and resolve all customer inquiries, concerns, and requests via phone and/or email.
• Ensure that all customers are setup properly in the NetSuite system.
• Ensure that all orders, quotes, returns, and credits are being accurately entered, updated, and completed in the NetSuite system in a timely manner.
• Support our outside sales representatives team by providing information on orders and product availability.
• Enter product returns or quality control cases in Netsuite and lead the communication with the customer to gather information for scheduling return pick ups with the returns and shipping team’s coordination.
• Communicate internally with operation’s teams in regards to inquiries around allocation of product, order status, and picking and/or shipping discrepancies.

Benefits

• Medical, dental, and vision
• 401(k) plan with a company match
• Short-term and long-term disability – 100% paid by the company
• Vacation/Paid Time Off, starting with 4 weeks per year
• Paid company holidays
• Annual wellness stipend
• Employee purchase discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED