Customer Solutions Specialist

Latitude Inc • Homestead, FL

1d • $17 - $25

About The Position

A well-established organization is seeking a Customer Solutions Specialist for a full-time opportunity. This role supports customers through technical consultation, test coordination, and project follow-up. The ideal candidate combines strong customer service skills with the ability to interpret technical information and communicate effectively across varying technical skill levels.
This position offers a bi-weekly salary plus performance-based bonus potential.

Requirements

• Associate’s degree in a science or technology-related field.
• Minimum 3 years of customer service experience, including substantial written correspondence.
• Ability to explain technical concepts to both technical and non-technical audiences.
• Proficiency in Microsoft Word and Excel.
• Strong written and verbal communication skills in English, with detailed documentation abilities.
• Working knowledge of algebra and geometry concepts.
• Professional business etiquette and presentation skills.

Nice To Haves

• 5+ years of customer service experience.
• Bachelor’s degree (or higher) in a scientific discipline such as Biology, Chemistry, or Physics.
• Experience working in a testing or manufacturing laboratory environment.
• Familiarity with national and international standards (ASTM, ISO, DIN, etc.).

Responsibilities

• Educate customers and recommend appropriate solutions based on their needs.
• Provide technical assistance with test program setup and execution.
• Support customers before, during, and after testing processes.
• Document and maintain accurate records of all customer interactions.
• Collaborate internally to evaluate project feasibility and requirements.
• Review and summarize testing standards and engineering drawings.
• Prepare cost proposals for testing services.
• Follow up on open opportunities and pending test requests.
• Host facility tours and represent the organization at industry trade shows.
• Perform additional related duties as needed.

Benefits

• Bi-weekly salary plus performance-based bonus.
• Full-time employment with growth potential.
• Comprehensive benefits package (where applicable).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree